Last Updated: 10/15/2024

At Flowers and Flowers ("we," "our," or "us"), your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website (flowersandfloresny.com), our services, and through text messaging communication, including those regulated by TCR standards.

1. Information We Collect

When you use our website, place an order, or engage with us via text, we may collect:

• Personal Information: Name, email address, phone number, shipping and billing addresses, and payment details.

• Order Information: Purchase history, order preferences, and details.

• Usage Information: Data regarding your interaction with our website, such as IP address, browser type, device details, and site behavior through cookies and similar technologies.

• Text Message Data: Information related to SMS and MMS communications, including consent records, message contents, and timestamps, as required by TCPA and TCR standards.

2. How We Use Your Information

Your information helps us to:

• Process and fulfill your orders accurately and securely.

• Communicate with you regarding orders, delivery updates, and service updates.

• Provide customer support, answer questions, and respond to requests.

• Send you promotional offers, updates, and other marketing communications (only if you have opted in to receive these).

• Comply with legal requirements, including TCPA and TCR guidelines, and protect against unauthorized or fraudulent activity.

3. Text Messaging Consent and Opt-Out

By providing your phone number, you consent to receive transactional and promotional text messages related to our products and services. Message and data rates may apply. You may opt-out of receiving these messages by replying “STOP” to any text message from us, or by contacting us at the email provided below.

4. Sharing Your Information

We do not sell your personal information to third parties. However, we may share information with:

• Service Providers: Third-party vendors that assist with payment processing, shipping, marketing, and other business operations, bound by confidentiality agreements.

• Legal Obligations: Where required by law or to comply with regulations, court orders, or other legal processes.

• Business Transfers: If Flowers and Flowers is involved in a merger, acquisition, or asset sale, your information may be transferred in accordance with this Privacy Policy.

5. Your Rights and Choices

• Access and Update: You may request access to or updates to your personal information by contacting us directly.

• Opt-Out: You can unsubscribe from promotional communications or text messages at any time.

• Cookie Preferences: You may adjust your browser settings to block or manage cookies, though this may affect certain website functionalities.

6. Security

We use industry-standard encryption and security measures to protect your personal information. Despite our efforts, no security measure is entirely foolproof. We urge you to use caution when sharing personal information online.

7. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect information from children. If you believe a child has provided us with personal data, please contact us, and we will promptly delete this information.

8. Updates to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, technical, or regulatory reasons. The updated policy will be posted on our website with the revised date.

9. Contact Us

For questions regarding this Privacy Policy or to exercise any of your rights, please contact us at:

Flowers and Flowers
Email: info@flowersandfloresny.com
Phone: 646 652 0127